(410) 989-2023

General Business Questions

Is Luster Professional Cleaners, LLC fully insured and bonded?

Absolutely. For your protection and peace of mind, we carry comprehensive general liability insurance, workers' compensation, and are fully bonded. We are happy to provide certificates of insurance (COI) upon request during our Signature Consultation.

Do we need to provide our own cleaning supplies or equipment?

No. Luster provides all elite-grade equipment and hospital-strength, eco-friendly cleaning agents. Our team arrives fully prepared with industrial HEPA-filtered vacuums and specialized tools for high-end surfaces like marble, stone, and stainless steel.

Service & Scheduling

Do you offer cleaning services after business hours?

 Yes. We specialize in discreet, after-hours maintenance to ensure your daily operations remain undisturbed. We work with you to establish a Signature schedule that fits your building’s rhythm—whether that is nightly, weekly, or a custom rotation.

How do you handle access and security for our facility?

 Security is a cornerstone of our service. Our uniformed professionals undergo rigorous background checks and are trained in secure entry/exit protocols. We use a documented key-management system or secure digital access codes to ensure your facility remains protected.

Specialized Services (Medical & Festival)

 How does Luster ensure compliance in medical environments?

Our team is specifically trained in HIPAA and OSHA protocols. We use EPA-approved, hospital-grade disinfectants and strictly adhere to required dwell times to ensure clinical surfaces are fully sterilized, not just "cleaned."

Can you handle site restoration for large-scale outdoor events?

Yes. We specialize in comprehensive site recovery for venues up to 3 acres. Our Signature festival restoration includes pre-event staging, and a total post-event "Leave No Trace" sweep to return the park or venue to its original condition.

Billing & Contracts

Do you require long-term contracts?

We believe our quality should be the reason you stay. While we offer service agreements to guarantee your preferred scheduling and rates, we provide flexible terms tailored to your business needs.

How do we receive a quote for our space?

 Every facility is unique. We begin with a complimentary walkthrough to assess your square footage, surface types, and specific needs. Within 24 hours, you will receive a Signature Maintenance Blueprint with a transparent, all-inclusive investment summary.